Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the VeraScutum website and platform (the “Service”) operated by VeraScutum (“we”, “us”, “our”).

By creating an account, clicking “Sign up”, or using the Service, you agree to these Terms on behalf of yourself and, where applicable, the organisation you represent. If you do not agree, do not use the Service.

VeraScutum connects people, training matrices, policies, and regulations to help organisations manage workforce compliance. Features include gap analysis, certification workflows, training assignment, audit exports, and Vera — an in-product assistant that can query org data and perform actions subject to role permissions and user confirmation.

We may update, improve, or discontinue features with reasonable notice where practicable. Beta or preview features may be offered as-is.

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account.

Organisation administrators control tenant membership, roles, and integrations. We may suspend or terminate access for breach of these Terms, security risk, or non-payment.

Your organisation retains ownership of workforce and compliance data uploaded or generated in the Service (“Customer Data”). You grant us a limited licence to host, process, and display Customer Data solely to provide and support the Service.

You are responsible for having a lawful basis to collect and process personal data about your workforce, providing appropriate notices to staff, and configuring the Service in line with your policies and regulatory obligations.

You must not upload unlawful, infringing, or malicious content, or use the Service to harass, discriminate, or violate third-party rights.

Vera and document-analysis features use automated systems that may produce incomplete or incorrect outputs. They do not constitute legal, regulatory, or professional advice.

You must review AI-generated summaries and recommendations before relying on them for compliance, employment, or safety decisions. Confirmed actions in Vera (approvals, assignments, exports) remain your organisation’s responsibility.

You must not attempt to bypass security, probe systems without authorisation, scrape the Service at scale, reverse engineer except where permitted by law, or use the Service in violation of applicable law.

We may investigate misuse and cooperate with authorities where required.

We own the Service, software, branding, and documentation. These Terms do not transfer ownership to you.

You may use the Service during your subscription for internal business purposes. Feedback you provide may be used to improve the product without obligation to you.

Paid plans, seat limits, and usage caps are described at signup or in your order. Free trials may convert to paid subscriptions unless cancelled before the trial ends.

Fees are non-refundable except where required by law or explicitly stated in writing.

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance and factors outside our control may affect the Service.

Support channels and response targets depend on your plan.

The Service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

Subject to the above, our total aggregate liability arising from or related to the Service in any twelve-month period is limited to the fees paid by you (or your organisation) for the Service in that period, or £100 if no fees were paid.

We are not liable for indirect, consequential, or special damages, loss of profits, loss of data (beyond reasonable backup obligations), or regulatory fines arising from your misuse or misconfiguration of the Service.

You agree to indemnify and hold us harmless from claims arising from your Customer Data, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by our gross negligence or wilful misconduct.

Either party may terminate in accordance with the subscription agreement. On termination, access ends and we will handle Customer Data as described in our Privacy Policy and data processing terms.

Provisions that by nature should survive (liability limits, indemnity, governing law) continue after termination.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections where applicable.

We may revise these Terms. Continued use after the effective date of updated Terms constitutes acceptance. We will indicate the last updated date on this page.

Legal and contractual enquiries: privacy@verascutum.com

For enterprise agreements or data processing addenda, contact us before signing up on behalf of a regulated organisation.